170 thousand appeals in Tashkent. More than half of them remain unresolved. These numbers are not just ordinary statistics — they indicate that the communication system with the population in the capital is facing a serious problem. It could not have been otherwise.

If there is a certain wiseacre hokim who never leaves his office and never shows himself to the people, the media, or deputies — it was inevitable that objections like the ones above would arise.

At today's video selector meeting, the system of working with public appeals was analyzed. It was reported that across the country, there is an average of 319 applications and complaints per 10 thousand population.

In the city of Tashkent, this indicator is the highest — reaching 535.

Most alarming is that more than half of the 170 thousand appeals received in the capital have not found a solution. At the same time, the number of repeated appeals is also increasing.

Such a situation is not a coincidence. If communication with the population is not properly established in city management, problems will naturally continue to pile up. In a system where people cannot voice their troubles, the number of appeals is unlikely to decrease.

Open dialogue between the city leadership and the public, entrepreneurs, and the media has always been important. Because a large city can be managed effectively not just through decisions, but by listening to the opinions of the people.

It is no secret that conflicts involving entrepreneurs, decisions on demolishing certain facilities, or restricting activities are also raising questions among the public. In such cases, without open dialogue and explanation, dissatisfaction can only grow stronger.

A city is not buildings or roads. A city is people.

Therefore, in managing such a magnificent city as Tashkent, the principle of "I know everything" or "I am always right" should not prevail, but rather consultation and dialogue with the public must be a priority. There is no other way. Otherwise, the number of appeals will not decrease, and the capital will continue to turn into a city of complaints.